Returns & Exchanges

At Groomie, we want you to be completely satisfied with your grooming essentials, which is why we offer a 30-day window for returns and exchanges on all eligible products. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution so you can get back to your routine.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the products in their original packaging, ensuring all components and accessories are included to qualify for a full refund.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your items, we will process your refund or exchange within 5 to 7 business days to your original payment method.